My DL/RC got rejected. What should I do now?

Modified on Wed, 17 Apr at 6:11 PM

The system rejects documents when it cannot verify the user's identity. Here are some common reasons for rejection:

  1. The document is blurred, torn, or old.
  2. The credentials provided do not match.
  3. An incorrect document has been uploaded.
  4. The document type is invalid, such as a learner's license.
  5. The document has expired.

If your documents are rejected, you can manually upload them through the app for verification. Once authenticated, an admin will approve the documents. Please note that this process may take 24-48 hours.

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